VPNJH ยท Terms of Service
Refund Policy
Last updated: September 2026
This policy explains which VPNJH subscription purchases are eligible for a refund, how to apply, and how funds are returned. Before submitting a request, check your orders and payment records in the user panel. If an order status or payment detail is unclear, describe the issue in a support ticket.
Eligibility and Application Period
You may request a full refund without giving a reason within 30 days of your first payment. The period begins at the payment time for your first paid order, not when you log in, choose a route, or start using a client. Eligible requests do not need to cite connection problems or user experience.
This commitment applies to the order associated with your first payment. Later renewals, separately purchased monthly subscriptions or data packages, and orders outside the period above are not automatically covered by the first-payment refund commitment. To check a specific order, include its payment record in your support ticket. Monthly subscription data resets each month on the activation date. Data packages remain valid indefinitely until used up; these billing arrangements do not extend the application period for a first-payment refund.
Data Usage and Exceptional Cases
Within the first-payment refund period, having connected to a route, used a substantial amount of data, or used all purchased data is not, by itself, grounds for refusing a refund without a reason. Please submit your request within the period so it can be checked against your first paid order. Usage records may help identify an order and resolve disputes; they are not a separate usage threshold.
For payment fraud, repeated requests made in bad faith, or accounts confirmed to have violated the Terms of Service, VPNJH will review the order records, relevant terms, and applicable law. Such disputes will not be treated as ordinary requests by default. If further materials are needed, the support ticket will specify what to provide. You may also raise an objection in the same ticket.
How to Submit a Request
Log in to the user panel and submit a support ticket. Select the payment-related issue and identify the order, payment channel, and reason for your refund request, or provide a brief explanation. A refund request without a stated reason does not require proof about your user experience. Order details are used to confirm the payer and the transaction to be refunded, and to prevent funds from being returned against the wrong transaction record.
If the order in the panel does not yet show a complete payment status, you may attach proof of payment or a transaction ID to the ticket. Do not post payment records on public pages or submit your account password or other sensitive information unrelated to order verification. After reviewing eligibility and payment records, staff will share the outcome and next steps through the ticket. If more information is needed, reply in the original ticket to avoid duplicate requests for the same order.
Refund Method and Processing Time
Payments made through Alipay and WeChat Pay are generally returned through the original payment channel. Once a refund is initiated, the time it takes to appear depends on the payment channel and account processing. The ticket's completion status may not match when the funds appear in your payment account. First check the transaction history for the original payment account. If the refund is still not shown, provide the order details in the original ticket and ask VPNJH to check its status.
USDT payments involve on-chain transactions and are handled differently from Alipay and WeChat Pay; the original transaction cannot be assumed to be directly reversible. VPNJH will first use the support ticket to verify the payment transaction, possible return methods, and any necessary recipient details, then explain the next steps. Confirm the network used and the recipient details before replying. After an on-chain transfer is submitted, receipt also depends on confirmations by the relevant network. Any network fees or cases where the original transaction route cannot be used will be explained in the ticket before processing.
Order Disputes and Related Policies
If the payment record, first payment date, or refund status differs from what appears in the panel, keep a copy of the order page and the payment channel's transaction record, then describe the discrepancy in the same ticket. VPNJH will review verifiable records; you do not need to purchase another plan to submit a refund inquiry.
This page covers refund arrangements. Account use and service scope are also governed by the Terms of Service. See the Privacy Policy for how information needed to process orders is used. If applicable law sets higher requirements for refunds than the relevant terms, applicable law takes precedence.